"Netiquette" refers to Internet etiquette. This simply means the use of good manners in online communication such as e-mail, forums, blogs, and social networking sites to name a few. It is important to use netiquette because communication online is non-verbal. Most often online communication consists of reading something someone else has typed. This type of communication does not allow each person to see facial expressions, body language, or hear intonation. Because of this, messages can often be misinterpreted. By following netiquette, online communication becomes clearer. Especially in business and career related online communications netiquette should be used to ensure that correct spelling, grammar, and punctuation are put in place to project professionalism. Netiquette also includes the use of emoticons (such as :) :( ;) and others) to explain an emotion. In email, netiquette means not flooding someone's inbox with forwarded messages or spam mail.
Why is Nettiquete Important?
With the increased use of Internet and email in this digital age, online etiquette known as netiquette, is very important to your success not only in college but in your career and throughout your life. You always want to come across as professional and mature when communicating online. Follow these tips:
Always make sure your emails are clear in their objective – do not allow any room for miscommunication or misinterpretation. I have had numerous issues with miscommunication online that resulted in confusion and wasted time for all parties involved because an email was not clear to understand.
Never use sarcasm or humor that could be taken in a harmful or offensive way. Remember, there are no verbal cues when communicating online!
Also avoid using ALL CAPS as this can be taken as you YELLING or RAISING YOUR VOICE to someone online.